This privacy notice discloses the privacy practices for
(https://portal.turbopt.com). This privacy notice applies solely to information
collected by this website. It will notify you of the following:
- What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Collection, Use, and Sharing
Information that you submit:
are various methods used to collect information, some are provided by our
account holders who enter patient, employee and therapist data and information
from the Desktop version of TurboPT, another method is form submission from the
website/portal. Form submission is the act of entering data into a form (text
field, checkbox, list selections, etc.) and clicks either a save, update or
submit button to send that data back to a server where it is stored for later
use. Examples of form submission include:
- typing information into our website (examples: registering with TurboPT, sending a message to your provider, scheduling an appointment);
- uploading an image, a document or any other data; or
- requesting that TurboPT retrieve or import information from another party on your behalf.
How we use data submitted to
We will use your information to respond to you, regarding the reason you
contacted us. We will not share your information with any third party outside
of our organization, other than as necessary to fulfill your request. Unless
you ask us not to, we may contact you via email in the future to tell you about
the information you submit include:
- Maintaining and operating the TurboPT web portal (this may include registering you or providing you with customer support);
- Responding to questions and communications, which we retain in the ordinary course of business;
- Announcements about TurboPT features, terms, policies or other aspects of the TurboPT web portal;
- Protecting the TurboPT web portal, the information it protects, the rights of third parties and in response to legal process (more fully discussed below) and
- Any other purpose described in this Policy.
We use non-personal
- Evaluating and profiling the performance of the TurboPT web portal, including analyzing usage trends and patterns and measuring the effectiveness of content, advertising, features or services;
- Creating new features and services;
- Contextual and cookie-based content delivery (for example for delivering certain images to you and your Device) and
- Other purposes described in this Policy or your User Agreement.
Access to and Control over Information
You may opt out of any future
contacts from us at any time. You can do the following at any time by
contacting us via the email address or phone number found below or on our
- See what data we have about you if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
We take precautions to protect
your information. When you submit sensitive information via the website, your
information is protected both online and offline.
Wherever we collect sensitive
information (such as patient information), that information is encrypted and
transmitted to us in a secure way using SSL security. You can verify this by
looking for a lock icon in the address bar and looking for "https" at
the beginning of the address of the Web page.
While we use encryption to
protect sensitive information transmitted online, we also protect your
information offline. Only employees who need the information to perform a
specific job (for example, billing or therapeutic services) are granted access
to personally identifiable information. The computers/servers in which we store
personally identifiable information are kept in a secure data center located in
the United States.
Public site registrations are
prohibited on our portal. Provider, employee and patient access are determined
by the account administrator of the client account. Only key information about
users (such as name and email address) is used to create your portal account
and may be used to contact you about potential issues or products/services on
our site in which you have expressed interest.
We use "cookies" on
this site. A cookie is a piece of data stored on a site visitor's hard drive to
help us improve your access to our site and identify repeat visitors to our
site. For instance, when we use a cookie to identify you, you would not have to
log in a password more than once, thereby saving time while on our site.
Cookies can also enable us to track and target the interests of our users to
enhance the experience on our site. Usage of a cookie is in no way linked to
any personally identifiable information on our site.
Some of our business partners
no access to or control over these cookies.
We may directly collect
analytics data, or use third-party analytics tools and services, to help us measure
traffic and usage trends for the Service. These tools collect information sent
by your browser or mobile device, including the pages you visit and other
information that assists us in improving the Service. We collect and use this
analytics information in aggregate form such that it cannot reasonably be
manipulated to identify any particular individual user.
Log file information is
automatically reported by your browser or mobile device each time you access
the Service. When you use our Service, our servers automatically record certain
log file information. These server logs may include anonymous information such
as your web request, Internet Protocol (“IP”) address, browser type, referring
/ exit pages and URLs, the number of clicks and how you interact with links on
the Service, domain names, landing pages, pages viewed, and other such
happens in the event of a change of control
We may buy or
sell/divest/transfer the company (including any shares in the company), or any
combination of its products, services, assets and/or businesses. Your
information such as patient names and email addresses and other patient
information related to the Service may be among the items sold or otherwise
transferred in these types of transactions. We may also sell, assign or
otherwise transfer such information in the course of corporate divestitures,
mergers, acquisitions, bankruptcies, dissolutions, reorganizations,
liquidations, similar transactions or proceedings involving all or a portion of
where we are required to share your information
TurboPT will disclose your
information where required to do so by law or subpoena or if we reasonably
believe that such action is necessary to (a) comply with the law and the
protect the security, quality or integrity of our Service; and/or (c) to
exercise or protect the rights, property, or personal safety of the TurboPT
Portal, our Users (care providers or patients), or others; and (d) where HIPAA
(Health Insurance Portability and Accountability Act) guidelines mandate.
We may share aggregated
demographic information with our partners and advertisers. This is not linked
to any personal information that can identify any individual person.
We may partner with another
party to provide specific services. When the user signs up for these services,
we will share names or other contact information that is necessary for the
third party to provide these services. These parties are not allowed to use the
personally identifiable information except for the purpose of providing these
In addition to 3rd
party services, we also provide your information to your care provider
(therapist) and/or treatment facility for the purpose of:
- Scheduling, rescheduling or canceling appointments.
- Sending appointment reminders.
- Direct communications through secure messaging.
- Changing of home address, phone number or email address.
Confidentiality of Health
Some of our users—such as healthcare
providers— are subject to laws and regulations governing the use and disclosure
of health information they create or receive. Included among them is the Health
Insurance Portability and Accountability Act of 1996 (“HIPAA”), the Health
Information Technology for Economic and Clinical Health of 2009 (“HITECH”), and
the regulations adopted thereunder. When TurboPT stores, processes or transmits
“individually identifiable health information” (as such term is defined by HIPAA)
on behalf of a health care provider who has entered a Healthcare Provider User
Agreement, we do so as its “business associate” (as also defined by HIPAA).
Under this agreement, TurboPT is prohibited from using individually
identifiable health information in a manner that the provider itself may not.
TurboPT is required to, among other things, apply reasonable and appropriate
measures to safeguard the confidentiality, integrity, and availability of
individually identifiable health information we store and process on behalf of
such providers. TurboPT is subject to laws and regulations governing the use
and information of certain personal and health information, including HIPAA,
when it operates as a business associate of a healthcare provider.
under the age of 13
The TurboPT website is not
intended for or designed to attract persons under the age of 13 (“child” or
“children”). TurboPT does not knowingly collect personal information from
children. If TurboPT learns that it has obtained personal information from a
child, TurboPT will delete that information as soon as practicable. If your
child has provided us with personal information without your consent, please
contact TurboPT immediately.
Without limiting the above,
the TurboPT web portal does allow persons above the age of 18 years—such as
healthcare providers, parents, and guardians—to provide, share and store
personal information about others, including minors and children. Any user
providing, storing or submitting information on behalf of a child assumes full
responsibility for the submission, use, and transmission of such information.
This website contains links to
other sites. Please be aware that we are not responsible for the content or
privacy practices of such other sites. We encourage our users to be aware when
they leave our site and to read the privacy statements of any other site that
collects personally identifiable information.
Access to the TurboPT web
portal is administered in the United States and is intended solely for users
within the United States. You may not use the TurboPT website in any
jurisdiction where accessing or using the TurboPT website would be illegal or
unlawful. Any information that you submit to us while outside of the United
States will be transferred to TurboPT systems that reside in the United States.
You consent to this transfer when you use the TurbPT website. You also consent
to the transfer and processing of any personal information by us or any of the
other parties described in the sections above (in any country) for the purposes
described in this Policy, or for any other specific purposes to which you
consent. If you are located in a country other than the United States, you
should be mindful that, at present, the laws of the United States and certain
other countries have not been approved by the European Commission or privacy
authorities in certain other countries as providing “adequate protection” for
personal information within the meaning of the European Union Data Protection Directive
or applicable laws of other countries.
Our site may ask to conduct a
survey, participation in surveys is completely voluntary and you may choose
whether or not to participate and therefore disclose this information.
Information requested may include contact information (such as name and email
address), and demographic information (such as zip code, age level). Survey
information will be used for purposes of monitoring or improving the use and
satisfaction of this site.
If you feel that we are not abiding by this
or via email at email@example.com.